Extended Return Policy

Purchases made between 1st November and 24th December 2024 can be returned for refund up to 31st January 2025, providing it is unused, in the original condition you received the item from us, and with all packaging and tags supplied by us intact. Refunds will only be made to the original payment method.

FREE Return / Exchange Policy

We want you to be totally happy with your new Gill product so we’ve made it easy to return your item. You can return any unwanted item within 30 days of delivery of the item for a full refund providing it is unused, in the original condition you received the item from us, and with all packaging and tags supplied by us intact.

Please note that any import duties and taxes paid are non-refundable should any products be returned.

How to Return Items:

1. 1. Visit the Returns Portal to start your return.
   2. Enter your order number and email address.
   3. Select a return reason.
   4. Select a return method.
   5. Print your returns label and attach to the front of your return.

Pack your return : Please use the original packaging where possible, and apply the label to the package. Alternatively, find a container (a bag or a box) that will fit all of the items you are returning. It is recommended to use a bag to avoid high shipping costs. Make sure the container fits the items as snugly as possible, to avoid excess shipping costs. Also make sure there are no tracking or shipping labels attached to the container. Place all the items you selected to return in their original packaging, including the Returns Note, into the container and seal it.

Send it back : Cut the Return Label and affix it to the outside of the package. If your parcel is collected by a courier company, hand the commercial invoice to the courier. If an account number is required by the courier company to arrange the collection, it can be found on the shipping label. Send the package to the address that appears on the Return Label.

Refund : Once your merchandise is received at the returns facility, it will be reviewed and if approved for refund, we will process your credit within 14 days. Please note that we cannot offer free international returns. However we do offer subsidised rates through our carrier partners.

Please see below prices for each territory: