Returns

We want you to be totally happy with your new Gill product so we've made it easy to return your item.
You can return any unwanted item within 30 days of delivery of the item for a full refund or replacement providing it is unused, in the original condition you received the item from us, and with all packaging and tags supplied by us intact.

How to Return Items:

    1. Visit the Returns Portal to start your return.
    2. Enter your order number and email address.
    3. Select a return reason.
    4. Select a return method.
    5. Print your returns label and attach to the front of your return.

Pack your return : Please use the original packaging where possible, and apply the label to the package. Alternatively, find a container (a bag or a box) that will fit all of the items you are returning. It is recommended to use a bag to avoid high shipping costs. Make sure the container fits the items as snugly as possible, to avoid excess shipping costs. Also make sure there are no tracking or shipping labels attached to the container. Place all the items you selected to return in their original packaging, including the Returns Note, into the container and seal it.

Send it back : Cut the Return Label and affix it to the outside of the package. If your parcel is collected by a courier company, hand the commercial invoice to the courier. If an account number is required by the courier company to arrange the collection, it can be found on the shipping label. Send the package to the address that appears on the Return Label.

Refund : Once your merchandise is received at the returns facility, it will be reviewed and if approved for refund, we will process your credit within 14 days.

Please see below prices for each territory:

TerritoryThresholdReturns
Eurozone - € 5,5
Europe non-Euro - € 6
Canada $ 150 $ 10
Australia $ 150 $ 10
Rest of World £ 150 £ 10

 

If you require an urgent replacement, you may wish to place a new order and request a refund for the unsuitable item.

Other ways to Return

Should the above returns method not be suitable, you can also return items at your own expense by sending them to:

Ecommerce Returns
Gill
Manor House Road
Long Eaton
NG10 1LR
United Kingdom
 

Please use a tracked delivery service if using this option.

If the item is faulty we will refund any delivery charges you incur. This does not affect your statutory rights.