Your 14-day right to cancel
You have the right to cancel your order within 14 days
How would you like to proceed?
Select the option that best describes your situation.
Order receivedI've received my orderIf your order has already been delivered, you can begin the return process through our returns portal. We'll provide everything you need to return your item.
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Order not yet dispatchedMy order hasn't arrived yetIf your order has not yet been dispatched, we may be able to cancel it before it leaves our warehouse and issue a full refund.
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What the law says
No reason required
You don't have to explain why you're cancelling.
Changed your mind? That's enough.
Must be in unused condition with original tags still attached.
No Penalty
We cannot charge you a fee for exercising your statutory right to cancel.
Full Refund
You're entitled to a full refund of the purchase price, excluding delivery charges.
14 Calendar Days
Your window begins the day after delivery. Weekends and bank holidays all count.
Return Postage
Unless the item is faulty, a fee for the shipping return will be deducted from your refund. We'll confirm this when you raise a return.
Refund Timing
We issue your refund within 14 days of receiving your returned item, back to your original payment method.
How it works
When the right to cancel may not apply
In certain circumstances, the statutory right to cancel is not available. If you're unsure whether your purchase qualifies, please contact us before arranging a return.
- Products that have been personalised, customised, or made to your specific requirements
- Sealed items that cannot be returned once opened for health, hygiene, or copyright reasons
- Perishable goods, including food, beverages, or fresh flowers
- Digital content where access, download, or streaming has started with your prior consent
- Items that have been permanently combined or mixed with other goods after delivery
Statutory Rights