Your 14-day right to cancel
You have the right to cancel your order within 14 days
What The Law Says
No reason required
You may inspect and handle the goods as you would in a retail store.
If goods show signs of use beyond what is necessary to establish their nature,
characteristics and functioning, we may make a deduction from your refund to reflect any loss of value.
No Penalty
We cannot charge you a fee for exercising your statutory right to cancel.
Full Refund
You're entitled to a full refund of the purchase price, paid back to your original payment method.
14 Calendar Days
Your window begins the day after delivery. Weekends and bank holidays all count.
Return Postage
Unless the item is faulty, a fee for the shipping return will be deducted from your refund. We'll confirm this when you raise a return.
Refund Timing
We issue your refund within 14 days of receiving your returned item, back to your original payment method.
How It Works
Your 14-day cancellation period starts on the day after your order has been delivered.
Simply contact us before the end of the 14-day period. You can notify us by email or by submitting our cancellation form above
After notifying us, you'll have an additional 14 days to send the item back to us
Once we receive your return, we'll process your refund within 14 days using your original payment method
When the right to cancel may not apply
In certain circumstances, the statutory right to cancel is not available.
If you're unsure whether your purchase qualifies, please contact us before arranging a return.
Products that have been personalised, customised, or made to your specific requirements
Sealed items that cannot be returned once opened for health, hygiene, or copyright reasons
Perishable goods, including food, beverages, or fresh flowers
Digital content where access, download, or streaming has started with your prior consent
Items that have been permanently combined or mixed with other goods after delivery